Thank you for shopping with Lonelyghost.us. We appreciate your business and want to ensure your satisfaction with our products. Please read our refund and returns policy carefully:

You have 24 hours from placing your purchase to make any changes.

1. Returns

1.1. Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Returns must be initiated within 10 days of the purchase date.

1.2. Non-returnable items: Certain items are non-returnable, including Phone Case and mug.

1.3. Return Process: To initiate a return, please contact our customer service at Admin@lonelyghost.us with your order number and details about the product you would like to return. We will provide you with further instructions.

1.4. Shipping Costs: Customers are responsible for the cost of return shipping unless the return is due to an error on our part.

2. Refunds And Cancellations Policy

Except in the following circumstances, we cannot provide a refund:

  • Your order will not be fulfilled.
  • You placed the order less than a day ago!
  • If the item you get differs from the one you bought, you have 30 days to return it. Please get in touch with us through email if you have any problems with your order.

2.1. Refund Process: Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

2.2. Refund Timeframe: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.

2.3. Late or Missing Refunds: If you haven’t received a refund yet, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted.

3. Exchanges

We currently do not offer exchanges. If you need a different item, please follow the return process and place a new order.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at Service@lonelyghost.us with photos of the product and packaging. We will provide instructions on how to proceed.

5. Contact Us

If you have any questions regarding our refund and returns policy, please contact our customer service at Service@lonelyghost.us.